Shipping policy

At Lumo Bags, we are committed to providing a highly reliable, transparent, and seamless shipping experience for our customers. We work diligently to ensure that your premium products reach you safely and on time.

Shipping Destination

We currently ship exclusively within the United States (US). Please note that orders placed with delivery addresses outside the United States will not be processed at this time.

Shipping Costs

We are pleased to offer FREE Shipping on all orders within the United States. There are no hidden fees, and no minimum order value is required to qualify for free shipping.

Delivery Timelines

We strive to process your orders as quickly as possible. Our delivery timeline consists of two stages:

  • Order Cut-Off Time: 5:00 PM
  • Order Processing Time (Handling): 1–2 business days (Monday–Friday). Orders placed after 5:00 PM, or on weekends and public holidays, will begin processing on the next business day.
  • Shipping Time (Transit): 4–6 business days (Monday–Friday). We partner with FedEx to provide secure and reliable delivery.
  • Total Estimated Delivery Time: Typically 5–8 business days from the date your order is placed.

Order Tracking

Yes! We provide real-time tracking for every order. Once your package has been dispatched from our facility, you will receive a confirmation email containing your unique tracking number. You can use this number to monitor your shipment until it reaches your doorstep.

Duties and Taxes

For customers within the United States, the price displayed at checkout is the final amount you pay. Lumo Bags covers all standard shipping costs, and there are no additional duties or taxes due upon delivery.

Lost or Delayed Packages

While we work with trusted shipping carriers, unexpected delays may occasionally occur. If your package is significantly delayed beyond the estimated delivery timeframe, or if you believe it has been lost, please contact our support team immediately. We will work directly with the carrier to locate your shipment and resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Shipping Policy, need to update your shipping details, or would like to check the status of your order, please contact us:

Business Name: Lumobags

Business Days: Monday To Friday (9:00 AM to 5:00 PM)

Email Support: 24/7

Business Phone: +1 (832) 872-9177

Business Email: support@lumobags.store

Business Address: 4542 Samantha Ct, The Villages, FL 32163, United States